Refund Policy
A LEGAL DISCLAIMER
Refund Policy
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. If you consider that the Product is defective or fails to comply with the statutory guarantees provided pursuant to the Australian Consumer Law, we will examine the received evidence of the defective Product and will notify you of the outcome via email within fourteen (14) days. If your refund is approved, we will process the refund within fourteen (14) days of the day we confirmed to you via email that you were entitled to a refund.
If you have cancelled an Order in accordance with our Terms, we will process any refund due to you within fourteen (14) days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges.
If you seek a refund for any other reason, you can request a refund by email to sales@sweetacres.com.au and we will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within fourteen (14) days. If your refund is approved, we will process the refund within fourteen (14) days of the day we confirmed to you via email that you were entitled to a refund.
Unless otherwise advised, we will usually refund any money received from you using Stripe only to the card used with the original purchase.
Refunds will not be provided for:
Incorrectly placed Orders;
Incorrectly ordered Products;
Delivery details which are incorrectly supplied; or
Delivery details which you fail to supply.