Shipping Policy
We Offer Three Shipping Options
1) Local free delivery within 12 km radius from Bonny Hills on select days
2) Australia Post Standard or Express Delivery anywhere in Australia, deleviry costs will be calculated at checkout
3) Local pick up from Bonny Hills by arrangement. Call 0419 763 499 to arrange.
Delivery
We will only deliver an Order to a Delivery Address within the Delivery Area on the Delivery Day.
Following submission of your Order, we will inform you of the Delivery Window.
We will aim to deliver during the Delivery Window, however, if an event occurs that is beyond our control, we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of the delay as soon as reasonably possible, using the contact details you provided us when placing your Order.
Unless otherwise advised, your Products will be packed in a sealed box.
We will deliver the Products to the front door of the Delivery Address. If you ask us to deliver inside a premises or building at the Delivery Address and we agree to do so, then you are responsible for any loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the address. You must make all appropriate arrangements to assist and allow us to deliver the Products, including ensuring safe access and obtaining any prior security or other approvals which may apply to the Delivery Address.
We may require the person accepting the delivery of the Products to provide us with proof of that person’s identity (including photographic identification) and, where relevant, age.
If you will not be at the Delivery Address during the Delivery Window, we recommend you nominate a cool safe place for delivery of the Order. If you do not provide a specific place for delivery, we will leave the Products at your front door. If you advise us of any specific delivery instructions in an Order, we will endeavour to comply with these instructions to the extent reasonably within our control.
You will be responsible and bear all risk for an Order and Products from the time we deliver the Products to the Delivery Address in accordance with your instructions. We accept no liability or responsibility for any Product once the Product has been delivered to you.
You understand and acknowledge that we may need to change your Delivery Day and Delivery Window from time to time. We will notify you as soon as reasonably possible if your Delivery Day and Delivery Window changes for any reason.
We accept no liability or responsibility for:
Incorrectly placed Orders;
Incorrectly ordered Products;
Delivery details which are incorrectly supplied; or
Delivery details which you fail to supply.